At MYVOS® we use your data to improve your experience with us. If we don’t need it anymore, we’ll get rid of it. If you don’t want us to have it, you can let us know.

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We are committed to protecting your privacy. We will never disclose your information to third parties, except where it is part of our service to you (i.e. arranging an online clothes delivery, carrying out credit or security checks, etc), where we have your express permission to do so, or where it is required by law. 

If you have any questions about how we use or look after your privacy just ask at hello@myvos.co.uk

 

HOW WE COLLECT & USE YOUR DATA

At MYVOS® we collect a certain amount of personal information from you when you book our services or sign up to subscribe for our newsletter. By doing so you consent to us collecting this personal data. We hold personal information including your name, email address, phone number, and your postal address. 

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How we use your personal data:

1. Your name and contact details, including your email, address and phone number:

• For all correspondence regarding your booking.

• With your consent, to let you know about our events, events we are associated with, our services, any other information we think you may find useful regarding Wardrobe Editing, Sustainable and Circular fashion and clothing.

 

2. Your payment information:

To take payments from you for our services.

To prevent or detect fraudulent activity - which protects you and us.

 

If you pay with cash or by bank transfer, none of your payment details are stored.

If you pay online using your bank details, these are stored on our system, but they are not available to be viewed by members of the MYVOS® team. They are only there so you can use them again.

 

3. Your contact history including emails, instant-chat, social media, feedback and reviews etc:

To help us improve our services and any products offer, give you the best personal support and to train our staff to ensure our quality of service.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

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A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

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LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We advise you look at the privacy statement applicable to the website in question.

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 

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MARKETING & COMMUNICATIONS

If you’ve said we can, we will send you emails to let you know what MYVOS® is up to. We like to keep you updated on our service developments, events, any offers and news.

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You have the option to opt-out of our email marketing at any time by clicking the “unsubscribe” link in any email newsletter we have sent you, or you can email hello@myvos.co.uk and request to be removed from our mailing list.

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The above will not unsubscribe you from email correspondence regarding any pending bookings.

 

 

KEEPING YOUR INFORMATION

We’ll only keep your information for as long as you want us to. If you don’t want us to hold any of your data, you can contact us to request we delete it. 
 

Where required or necessary to meet legal or regulatory requirements, resolve disputes or enforce our T&Cs, we will hold certain information even if we no longer need it to provide a service for you.

 

YOUR RIGHTS

• When it comes to your personal information you have lots of rights: 

• The right to be informed about how we use your information 

• The right to access the personal information we hold about you 

• The right to correct any info we hold that’s inaccurate 

• The right to ask us to delete your information, you can also request we restrict our processing and collecting of your data (this may not always be possible) 

• The right to withdraw your consent 

• The right to data portability 

• The right to complain to the ICO 

• Contact us if you have any questions about your rights or want to make a complaint.

 

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CHANGES TO THIS POLICY

Personal Stylists Ltd may change this policy from time to time by updating this page. You should revisit this page to ensure that you are happy with any changes.

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If you have any questions or concerns about this policy or its application, or if you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, please contact us by email at hello@myvos.co.uk or post at, The Light House, Cheltenham GL52 6LH, UK

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